Help
Contact support
Stuck on an integration or want to send developer feedback? Here is how to reach us.
The fastest way to reach us is email. We read every message and reply within one business day, usually sooner.
Write to us
If you have a Lumin account, please write from the email you registered with so we can find you in our system.
What to send
A short note is fine. If you can include any of the following, it helps us resolve things on the first reply:
- What you were trying to do, and what happened instead.
- The exact question or prompt you sent, if relevant.
- The approximate time it happened, in your timezone.
- Screenshots, if the issue is visual.
Common reasons people reach out
- Reading feels off. Usually a birth-data or timezone issue. Send us your birth details and we will sanity-check the chart.
- Billing or tier questions. Upgrades, refunds, or unexpected charges.
- API or MCP integration help. Errors, rate limits, OAuth setup, or onboarding new clients.
- Feedback and feature requests. We genuinely read these, and many of the current features started this way.
Response time
Within one business day for most questions. Account or billing issues are prioritized. If your message is time-sensitive, say so in the subject line and we will look at it sooner.